Refund & Cancellation Policy

How cancellations, reschedule requests, and refunds are handled.

Before approval

No payment is required while the teacher/admin is reviewing a booking request. Parents may cancel pending requests from the dashboard where available.

After approval, before payment

If the slot has been approved but payment has not been made, parents may contact CelikTutor to cancel or request another slot.

After payment

Reschedule or cancellation requests are reviewed case by case. Approved refunds, if any, are returned through the original or agreed payment channel.

Digital modules

Paid digital modules are generally non-refundable once access or download has been provided, unless required by law or approved by CelikTutor.

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